Sustain is committed to protecting your personal privacy. We have created our Privacy Policy in order to outline the type of information that is collected when using our site or shopping online with Sustain, how we protect it and how you can elect to change your information. The following statement discloses our information gathering and dissemination practices for our Web site:

The Sustain site contains links to third-party Web sites. Sustain is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave the Sustain Site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by the Sustain site.

Information Collection and Use

As used in this Privacy Policy, Personal Information means personally identifiable information such as your name, street address, e-mail address, telephone number, billing address, and credit card information.

Non-Personal Information includes your browser type, domain name, IP address, and how you maneuvered through the Sustain Site.

We collect Personal Information during the online checkout process and at several different points on the Sustain site, such as our email opt-in, so that we can properly fulfill your orders and we can send you newsletters and other content that you may request. We collect Non-Personal Information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with the Sustain site. Sustain is the sole owner of all the information (both Personal and Non-Personal) collected from the Sustain site. We will not sell, share, or rent any information to others in ways different from what is disclosed in this statement.

By using the Sustain site you signify that you agree with the terms of our current Privacy Policy as posted. If you do not agree with any term in this Policy, please do not provide any Personal Information on this site. If you do not provide Personal Information on this site you may not be able to do certain things, like access particular areas of the site, request coupons or samples, or send us e-mail.

Various Registrations

In order to receive certain updates or use certain features of the Sustain site, you may be asked to first complete a registration form. During registration, you are asked to give your contact information (such as name, mailing address and e-mail address). This information is used to contact you about the services on the Sustain Site in which you have expressed interest, such as our Newsletter and/or product coupons. We may also ask for preferences about the type of information you would like to receive to aid us in the tailoring of our newsletters. This information is not shared with other organizations. Sustain operates contact lists to reach its members who request such information. Such services are run both by Sustain and contracted vendors. These e-mail addresses, whether housed on Sustain servers or those of our third-party contractor, are never shared with any other organization except as disclosed in this Privacy Policy.

You may opt-out of receiving future mailings; Instructions are contained within each e-mail sent. See also the Opt-out section below.


We may share aggregate demographic information with our partners and advertisers. This is not linked to any Personal Information that can identify any individual person. We use outside companies to ship orders, and a credit card processing company to bill you for goods ordered online. These companies may receive Personal Information to help us process your order. These companies will not retain, share, store or use Personal Information for any secondary purposes.

We will never rent, sell or exchange any e-mail address we receive. By signing up at the Sustain Site, you will not be sent advertising or messaging from any other company, regardless of their association with Sustain. We work with a third-party e-mail provider that adheres to contractual standards and policies and we only send e-mail to those who have requested it. Sustain provides a permanent “unsubscribe” link with each e-mail sent. See Opt-Out section below.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our Web Site.


If you want to use our referral service to tell a friend about the Sustain site, we will ask you for your friend’s name and e-mail address. Sustain will automatically send your friend a one-time e-mail inviting him or her to visit the Sustain Site. Sustain does not store this information.

Log Files

We use IP addresses to help analyze trends, administer the site, track user’s movement on the Sustain site, and gather broad demographic information for aggregate use. IP addresses are not linked to Personal Information in any way.


The SG Sites use “cookies.” A “cookie” is a piece of data stored on your hard drive via your web browser. The “cookies” used by the Sustain site store only Non-Personal Information and do not ever contain any Personal Information.

Cookies simply are a way to help us to identify your browsing session with us and to manage certain specific visit information about you. Cookies can also enable us to track and target the interests of our users to enhance your experience on the Sustain site. For instance, by setting a cookie on the Sustain Site, you would not have to log in a password more than once, thereby saving time while on the Sustain Site. If you reject the cookie, or choose to disable them through your web browser, you may still use the Sustain site, but your functionality may be limited.


If you use a forum or blog on the Sustain site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums or blogs and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.


The Sustain Site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes a firewall and 24 hour monitoring of Sustain Site activities by our hosting service provider as well as industry-standard secure socket layer (SSL) encryption technology on all transaction oriented operations between you and Sustain via our transaction service provider.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

Privacy of Children

Sustain does not knowingly solicit or collect personally identifiable information (that is, name, address, telephone number, or email address) from individuals under the age of thirteen years. If a child has provided us with personally identifiable information, a parent or guardian of that child should click here to provide us with the email address if they would like this information deleted from our records. Sustain will take all reasonable measures to delete such information from its database and to not use such information for any purpose (except where necessary to protect the safety of the child or others or as required by law).

Correction/Updating Personal Information

If your Personal Information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by e-mailing our Consumer Support at [email protected]

Please be sure to provide the specific changes to the information so that we can complete your request.

You can send mail to the following postal address:

212 Battery Street
Burlington, VT 05401

You can also call the following telephone number: Still need OUR 1-800


The Sustain site provides you the opportunity and several options to opt-out of receiving communications from Sustain. By registering for our customer loyalty program, you will automatically receive e-mail newsletters and other information about participating in the program. You may opt-out at any time. Here are the options for removing your user information from our database in order to not receive future communications.

You can send e-mail to [email protected]. You can follow the link included in any e-mail communications you receive.

You can send mail to the following postal address:

212 Battery Street
Burlington, VT 05401

Please note that it may take up to ten business days for the address removal to take effect and you may receive additional mailings within that time.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please e-mail us at [email protected]. We will do our best to respond to your inquiry within 48 hours.

Notification of Changes

If we decide to change our privacy policy, we will post those changes here so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use Personal Information in accordance with the privacy policy under which such Personal Information was collected.