Sustain Privacy Policy (prior to August 6, 2019)

YOUR PRIVACY IS IMPORTANT.

 

Effective July 11, 2019, Sustain LLC (“Sustain”) changed the Privacy Policy for the web site, www.sustainnatural.com (the “Sustain Site”). Please see our new policy below:

Sustain is committed to protecting your personal privacy. We have created this Privacy Policy (as amended from time to time, the “Privacy Policy”) in order to outline: the type of information that is collected when using our site and/or shopping online with Sustain; how we protect such information; and how you (the “User”) can elect to change your information. This Privacy Policy discloses our information gathering and dissemination practices for the Sustain Site.

The Sustain Site and the services provided through the Sustain Site (collectively, the “Service”) contain links to third-party web sites. Sustain is not responsible for the privacy practices or the content of such third-party web sites. We encourage our Users to be aware when they leave the Sustain Site and to read the privacy statements of each and every web site that collects Personal Information (as defined below). This Privacy Policy applies solely to information collected by the Sustain Site.

INFORMATION COLLECTION AND USE

As used in this Privacy Policy, “Personal Information” means personally identifiable information such as your name, street address, e-mail address, telephone number, billing address, and credit card information. Personal Information also includes your browser type, domain name, IP address, and how you maneuvered through the Sustain Site.

We collect and use Personal Information during the online checkout process and at several different points on the Sustain Site, such as our e-mail opt-in page, so that we can properly fulfill your orders and we can send you newsletters and other content that you may request. We also collect and use Personal Information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with the Sustain Site. We and our commercial partners also use Personal Information to screen for potential risk or fraud, and to operate and improve the Service, as follows:

  • Target offers to Users;
  • Evaluate eligibility of Users for certain offers, products or services;
  • Evaluate the types of offers, products or services that may be of interest to Users;
  • Provide User support;
  • Communicate with Users regarding support, security, technical issues, commerce, marketing, and transactions;
  • Facilitate marketing, advertising and surveys;
  • Administer the Service, User accounts and transactions with respect to User accounts; and
  • Administer and carry out our obligations under contracts and to comply with applicable laws.

Sustain is the sole owner of the Personal Information collected from the Sustain Site, except that the Personal Information may be shared with our commercial partners or with an acquirer of Sustain or its business or assets (“Acquirer”). Sustain and any Acquirer is permitted and may continue to use your Personal Information as set forth in the Privacy Policy.

By using the Sustain Site you signify that you agree with the terms of the Privacy Policy in effect at such time, and as may be amended from time to time. If you do not agree with any term in this Privacy Policy, please do not provide any Personal Information on the Sustain Site. If you do not provide Personal Information on the Sustain Site you may not be able to do certain things, such as access particular areas of the Sustain Site, request coupons or samples, or send us e-mails.

VARIOUS REGISTRATIONS

In order to receive certain updates or use certain features of the Sustain Site, you may be asked to first complete a registration form. During registration, you are asked to give your contact information (such as name, mailing address and e-mail address). This information is used to contact you about the Services on the Sustain Site in which you have expressed interest, such as our Newsletter and/or product coupons. We may also ask for preferences about the type of information you would like to receive in order to aid us in the tailoring of our newsletters. This information may be shared with an Acquirer. Sustain operates contact lists to reach its Users who request such information. Such services are run by Sustain, contracted vendors and other commercial partners.

You may opt-out of receiving future mailings and such instructions are contained within each e-mail sent. See also the Opt-out section below.

SHARING

We use third party companies to ship orders, and a credit card processing company to bill you for goods ordered online. These companies may receive Personal Information to help us process your order. These companies will not retain, share, store or use Personal Information for any secondary purposes.  We may also share Personal Information of Users with an Acquirer.

We will not rent, sell or exchange any e-mail address we receive, except in the case of sharing such information with an Acquirer. We work with a third-party e-mail provider that adheres to such contractual standards and policies and we will endeavor to only send e-mails to those Users who have requested it. Sustain provides a permanent “unsubscribe” link with each e-mail sent. See the Opt-Out section below. For example, we use Shopify to operate our online store. You can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Sustain Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Notwithstanding the foregoing, in the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our business or assets, your Personal Information may be among the assets transferred to an Acquirer. Any Acquirer of our assets is permitted and may continue to use your Personal Information as set forth in the Privacy Policy. We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on the Sustain Site.

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by clicking on the links below:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

DO NOT TRACK

Please note that we do not alter the Sustain Site’s data collection and use practices when we see a Do Not Track signal from your browser.

E-MAIL-A-FRIEND

If you want to use our referral service to tell a friend about the Sustain Site, we will ask you for your friend’s name and e-mail address. Sustain will automatically send your friend a one-time e-mail inviting him or her to visit the Sustain Site.

LOG FILES

We use IP addresses to help analyze trends, administer the Sustain Site, track User’s movement on the Sustain Site, and gather broad demographic information for aggregate use. We collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We use tags and pixels that electronically record information about how you browse the Sustain Site.

COOKIES

The Sustain Site uses “cookies.” A “cookie” is a piece of data stored on your hard drive via your web browser. The “cookies” used by the Sustain Site primarily store Non-Personal Information.

Cookies simply are a way to help us to identify your browsing session with us and to manage certain specific visit information about you. Cookies can also enable us to track and target the interests of our Users to enhance your experience on the Sustain Site. For instance, cookies will save your login information therefore preventing you from having to manually log into the Sustain Site every time.  If you reject the cookie, or choose to disable them through your web browser, you may still use the Sustain Site, however, your functionality may be limited.

BLOGS/FORUMS

If you use a forum or blog on the Sustain Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums or blogs and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.

SECURITY

The Sustain Site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes a firewall and 24 hour monitoring of the Sustain Site activities by our hosting service provider as well as industry-standard secure socket layer (SSL) encryption technology on all transaction-oriented operations between you and Sustain via our transaction service provider.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

PRIVACY OF CHILDREN

Sustain does not knowingly solicit or collect Personal Information (that is, name, address, telephone number, or e-mail address) from individuals under the age of thirteen (13) years. If a child has provided us with Personal Information, a parent or guardian of that child should click here to provide us with the e-mail address if they would like this information deleted from our records. Sustain will take all reasonable measures to delete such information from its database and to not use such information for any purpose (except where necessary to protect the safety of the child or others or as required by law).

CORRECTION/UPDATING PERSONAL INFORMATION

If your Personal Information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove such Personal Information provided to us. This can be done by e-mailing our Customer Experience Team at: questions@sustainnatural.com.

Please be sure to provide the specific changes you are requesting regarding the Personal Information so that we can complete your request.

You can send mail to the following postal address:

Sustain LLC

212 Battery Street

Burlington, VT 05401 

OPT-OUT

The Sustain Site provides you the opportunity and several options to opt-out of receiving direct marketing communications from Sustain or its commercial partners. By registering for our customer loyalty program, you will automatically receive e-mail newsletters and other information about participating in the program. You may opt-out at any time. This is where you can select the option for removing your user information from Sustain’s database in order to not receive future communications.

You can send e-mail to: questions@sustainnatural.com. You can also follow the link included in any e-mail communication you receive.

You can send mail to the following postal address:

Sustain LLC

212 Battery Street

Burlington, VT 05401

Please note that it may take up to ten (10) business days for the address removal to take effect and you may receive additional mailings within that time.

CONTACTING THE WEB SITE

If you have any questions about this Privacy Policy, the practices of the Sustain Site, or your dealings with the Sustain Site, please e-mail us at: questions@sustainnatural.com. 

NOTIFICATION OF CHANGES

Sustain reserves the right to change this Privacy Policy.  Such changes may be announced to you either by e-mail or by the posting of the revised policy on the Service. By using the Service or visiting the Sustain Site after such a change, you agree to be bound by the revised Privacy Policy with respect to all information you have provided to Sustain.